FREQUENTLY ASKED QUESTIONS

My Order

To make purchases, you are required to create an account with us on our website to facilitate our processing and delivery purposes.

Click here to create an account with us!

After ordering you will promptly receive an order confirmation via e-mail.

Some e-mail services incorrectly flag automated messages from our servers as spam – if you don’t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our customer service at cs@gogoshoppes.com to check whether we received your order.

For missing shipped items, please contact us at cs@gogoshoppes.com and quote your order number. We will endeavour to reply to your query within 2 working days and we will advise you on what to do next.

We will try our best to ensure the Product will be delivered undamaged. However, if you believe that the Product has been delivered to you in a damaged condition, or wrong / expired Product, we will need your prompt action to provide certain information regarding the Product within two (2) working days from the delivery date to cs@gogoshoppes.com, including:

  1. Photo of the damaged / wrong / expired Product
  2. Name and order number

If the Product has proven to be damaged / wrong / expired due to negligence on our end, we will collect the Product from you, do a one-for-one exchange, and deliver the Product to your location. There will strictly be no refund, unless the Product is not available or has been discontinued.

Orders cannot be cancelled once it has been dispatched for delivery.
For order cancellation reasons other than product is temporarily out of stock or discontinued, an administration fee of S$10 per order cancellation will be charged to facilitate refund.
Please email to our Customer Care if you want to cancel your order at cs@gogoshoppes.com with your order number.
We will refund the money received from you using the same method originally used by you to pay for your order.

All orders are to be placed via our website. If you are facing any issues while placing an order, you can email to our Customer Care team at cs@gogoshoppes.com.

Having a coupon code means you are going to save on your purchase! To use the coupon code, simply follow the instructions below:

  1. Add products into your shopping cart, click on View Cart.
  2. Enter your coupon code under the “Have a coupon code?” section and click “Apply Coupon” to enjoy on your purchase.

Delivery

We currently ship to Singapore, Malaysia, Indonesia, Philippines, Thailand and Vietnam

GOGO SHOPPES offers free delivery within Singapore only if your purchase amount is S$60.00 and above before GST in a single receipt.

Due to COVID-19 situation, please expect a delay of about (2) to (5) working days. We will be working hard with our logistics partners to ensure that your orders are delivered as soon as possible.

For delivery to/within Singapore, we always aim to deliver within (7) working days after the products are shipped out.

For overseas shipping, we will ship out within (3) working days after payment confirmation. Depending on destination country, we aim to deliver within (21) working days, subjected to customs clearance.

Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of GOGO SHOPPES. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder’s credit/debit card.

Delivery delays due to service interruptions or inclement weather conditions are not the responsibility of GOGO SHOPPES.

For delivery within Singapore, our delivery team will call you before we deliver your orders. You can arrange with our delivery team for another available date if you are not around that day. Please take note of the below.

  • There is no delivery on Saturday, Sunday and Public holidays.

Payment

We are using PayPal, Stripe and Alipay (under Stripe payment gateway) for our payment gateway and PayPal and Stripe supports all major credit cards – MasterCard, American Express, and Visa. You do not required to have a PayPal or Stripe account to pay for your orders.

We do not store your information on our site, because we use PayPal and Stripe as our payment processor.

  • For more information about Paypal’s security, please click here.
  • For more information about Stripe’s security, please click here.

Upon successful payment, you will receive a confirmation email from PayPal or Stripe.

Products

All our products are authentic, you may Click Here to refer to the Authorization letter from our supplier.